Refund policy

Refund & Return Policy

Halo and Heart Co. LLC
Last Updated: 04/29/2026

At Halo and Heart Co. LLC, every piece is made just for you. Because of the personalized nature of our jewelry and gifts, our refund policy is designed to reflect the custom work that goes into each order.

1. All Sales Are Final

All items are made-to-order and personalized, which means:

  • We do not accept returns or exchanges for change of mind
  • We do not accept cancellations once production has started
  • We are not responsible for errors entered by the customer (spelling, dates, formatting)

Please double-check all personalization details before placing your order.

2. Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If your order arrives:

  • Damaged
  • Defective
  • Or incorrect (not matching your order confirmation)

We will gladly offer a replacement or refund.

3. How to Request a Replacement or Refund

To be eligible:

  • Contact us within 7 days of delivery
  • Use the "contact us" section on haloandheartco.com OR
  • Email: madurazo@me.com 
  •  Include:
    • Your order number
    • Clear photos of the item and issue

Requests submitted after 7 days may not be accepted.

4. Resolution Process

Once your claim is reviewed:

  • Approved issues will receive either:
    • A free replacement, or
    • A full refund

We reserve the right to determine the appropriate resolution.

5. Non-Eligible Situations

We do not offer refunds or replacements for:

  • Incorrect personalization provided by the customer
  • Slight variations in engraving, alignment, or finish
  • Color differences due to screen displays
  • Shipping delays caused by carriers

6. Order Changes & Cancellations

Because orders move quickly into production:

  • Changes or cancellations are not accepted