Shipping policy

Shipping Policy

Halo and Heart Co. LLC
Last Updated: 04/29/2026

We are proud to offer both domestic and international shipping. Every order is custom-made and carefully prepared before it ships.

1. Processing Time

All items are made to order.

  • Processing time: 2–5 business days
  • During peak seasons or high demand: up to 7 business days

Orders are not shipped on weekends or holidays.

2. Shipping Time Estimates

United States

  • Standard Shipping: 3–7 business days (after processing time)

International Shipping

  • Standard International: 7–21 business days
  • Delivery times may vary depending on destination and customs processing

3. Shipping Costs

Shipping rates are calculated at checkout based on your location and selected shipping method.

4. Tracking Information

Once your order ships, you will receive a confirmation email with tracking details.

Please allow 2–5 days for tracking updates to appear.

5. Customs, Duties & International Orders

For international customers:

  • You are responsible for any customs fees, duties, or import taxes
  • These charges are determined by your country and are not included in our pricing
  • We are not responsible for delays caused by customs

6. Address Accuracy

Customers are responsible for entering the correct shipping address.

We are not responsible for:

  • Orders shipped to incorrect addresses
  • Packages returned due to address issues

If your order is returned, reshipping fees may apply.

7. Lost, Stolen, or Delayed Packages

Once your order has been shipped:

  • We are not responsible for lost or stolen packages marked as delivered
  • We are not responsible for carrier delays

If your package is missing, please contact the shipping carrier directly.

8. Split Shipments

In some cases, items may ship separately depending on production location and availability.